How It Works
A transparent, secure, and expert-led journey from initial discovery to end-to-end compliance and reporting.
Initial Contact
You reach out - or we engage you.
Clients contact ONMERO via our website, call, email, or referral, or we engage directly where there’s a clear compliance or security need.
Needs Assessment
We understand your requirements.
A short discovery helps us understand your business context, risk profile, and the specific service you need, from KYC to compliance or security testing.
Clarification Call
Customer Success Consultation.
You have a focused call with a Customer Success representative to confirm scope, timelines, and expectations before execution begins.
Engagement Confirmation
Clear, personalised engagement summary.
You receive a secure, personalised confirmation outlining your request, scope, timelines, and next steps tailored to your organisation.
Secure Execution
Your request is handled by the right experts.
Your engagement is securely routed to the appropriate ONMERO specialist and automated tools, whether compliance, identity verification, or security, and handled under strict data protection controls.
Dashboard Access, Automation & Reporting
Everything in one secure place.
You receive secure dashboard access to perform essential actions throughout the process.
- Authorised contact person or representative complete basic identity verification within the dashboard, and provide business registration or legitimacy evidence
- Submit required information and documents
- Track progress and interact with ONMERO Services via the dashboard
- Download reports and outcomes securely
Ongoing Support & Escalation
Support beyond delivery.
Our team remains available for clarification, follow-up, and escalation where needed.
Need end-to-end API integration?
We support secure API-based integrations. Our API documentation is currently being finalised and will be published soon.